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At Solenne Atelier, we believe that beauty is worth the wait. To ensure the integrity of our modern heirlooms, every piece undergoes a multi-step journey—from our global artisans to our quality-control hub, and finally to your doorstep.

1. The Solenne Quality Journey

To maintain our boutique standards, we do not simply "dropship."

  • Step 1: Your selection is dispatched from our artisan partners to our primary logistics hub.

  • Step 2: Every item undergoes a final quality inspection at our Solenne Warehouse.

  • Step 3: Your jewelry is hand-packed in our signature microfiber pouch and boutique packaging before final dispatch.

2. Complimentary Shipping Offer

We are pleased to offer Complimentary Standard Shipping on all orders exceeding $300 USD to US.  (or the local currency equivalent).

  • Service Level: Free shipping applies to our Standard Insured Shipping service.

  • Partial Returns: Please note that if a partial return brings your total order value below the $300 threshold, the original shipping cost will be deducted from your refund.

3. Estimated Delivery Timelines

Delivery times include the time required for artisan transit, quality inspection at Scovia, and final delivery to your address.

Destination Estimated Delivery Time
Domestic Orders 10-18 Business Days
Export to Sheets

Note: These are estimates. During high-demand periods or holiday campaigns, transit times may vary slightly. 

4. Order Tracking & Status

You will receive a Shipping Confirmation email containing a tracking number the moment your package leaves the Solenne Warehouse.

  • Split Shipments: If you ordered multiple items, they may occasionally arrive in separate packages to ensure the fastest possible delivery.

5. Customs, Duties & Taxes

Solenne Atelier ships to a curated list of international destinations. Please be advised that international orders may be subject to import duties, VAT, or local taxes once the shipment reaches your country. These charges are determined by your local customs office and are the sole responsibility of the customer.

6. Address Policy & Delivery

Please ensure your shipping address is accurate at checkout. Solenne Atelier is not responsible for items delivered to an incorrect address provided by the customer.

  • Refused Shipments: If a shipment is refused at customs or undeliverable, the customer is responsible for the original shipping charges and any return fees incurred.

7. Lost or Damaged Items

While we take every precaution to protect your jewelry, Solenne Atelier is not liable for products lost or damaged during transit. If your order arrives damaged, please retain all packaging and contact the carrier directly to file a claim.